Terms & conditions
The terms that apply when you buy from ECG HOME. They set out your rights and ours, and they do not affect your statutory rights as a consumer.
Last updated 22 September 2026
1. About us and these terms
This website, ecghomeimprove.shop, is operated under the name ECG HOME by ECG HOME IMPROVEMENTS LIMITED, a private limited company registered in Scotland. Our registration details are on the Legal information page. You can contact us at support@ecghomeimprove.shop or on +44 7356922058.
These terms apply to every order placed on this website. Please read them before you order. If you are buying as a consumer, nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, or the mandatory consumer laws of the country you live in.
2. Our products
We describe each product as accurately as we can, including its material, finish, dimensions and, where relevant, the supplier's stated load figure and the wall or surface it applies to. Photographs show the style and finish of an item; colours and tones can look slightly different on screen and between batches. Small differences in dimensions of a few millimetres can occur.
Load figures are the supplier's stated maximum under the stated condition. They are not a guarantee of what any particular wall will hold. We do not provide installation or structural advice. Products are not intended for overhead or safety-critical use. Please follow the instructions supplied with each item.
3. Prices and currency
Prices are shown in the currency you choose (US dollars, euros, pounds sterling or Canadian dollars). Prices in currencies other than US dollars are set by us from our US dollar prices at fixed rates and may differ from your bank's exchange rate. The total shown at checkout, including delivery, is the amount you pay us.
Prices do not include import VAT or sales tax, customs duty or courier handling fees that your country may charge on delivery; these are your responsibility. ECG HOME IMPROVEMENTS LIMITED is not currently registered for VAT and does not add VAT to its prices.
If we make an obvious pricing error, we will contact you before your order is dispatched and you may choose to continue at the correct price or cancel for a full refund.
4. Reduced prices
When a price is shown crossed out next to a lower one, the crossed-out price is the price at which the item was offered on this website for a continuous period of at least 28 days before the reduction. We do not use discount codes.
5. Your order and our contract
When you place an order you will receive an email acknowledging it. That acknowledgement does not mean we have accepted your order. The contract between you and us is formed when we email you to confirm that your order has been accepted or dispatched. If we cannot accept your order, for example because an item is unavailable or we cannot deliver to your address, we will tell you and will not charge you, or will refund you in full within 14 days.
6. Payment
Payment is taken when you place your order, by a third-party payment provider, using the methods offered at checkout. We do not receive or store your full card details. See Payment.
7. Delivery
Orders are dispatched by our supplier partners, usually within 1–3 business days, and may be sent from outside your country. Delivery times and charges are set out on the Shipping & delivery page. Delivery times are estimates. If your order has not arrived 30 days after dispatch, contact us: we will trace it and, if it cannot be found, replace it or refund you in full. If we fail to deliver within the time we agreed with you, you may treat the contract as ended and receive a full refund.
Items are your responsibility from the time they are delivered to the address you gave us. Ownership passes to you when we have received full payment.
8. Your right to cancel
You may cancel your contract within 14 days of the day you receive the goods, without giving a reason, as set out on the Cancelling an order page, which includes a model cancellation form. You must return the goods within 14 days of telling us you are cancelling, and you pay the direct cost of returning them. We refund you within 14 days of receiving the goods or proof of return.
9. Returns and faulty goods
In addition to your right to cancel, you may return unused items within 30 days of delivery under our returns policy. If goods are faulty, damaged, not as described, or not fit for their purpose, you have legal rights to a repair, replacement, price reduction or refund, and we cover the cost of returning them.
10. Using our products
Please fit items only to the wall or surface named in the product's specification, with suitable fixings, and follow the supplier's instructions. Adhesive products must only be used on the surfaces listed for them. If you are unsure whether your wall is suitable, take advice from a qualified tradesperson before fitting.
11. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or that is caused by fitting or using a product in a way that does not follow its specification or instructions. We supply products for domestic and private use only; we are not liable to business customers for loss of profit, business or opportunity.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights, or for anything else that cannot be limited by law.
12. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as courier or customs disruption, severe weather or strikes. If such an event delays your order we will tell you, and you may cancel and receive a refund for anything you have paid for but not received.
13. Your personal data
We use your personal data as set out in our Privacy policy.
14. Complaints
If you have a complaint, email support@ecghomeimprove.shop. We acknowledge complaints within 2 business days and aim to resolve them within 14 days. How we handle complaints is described on the Contact page.
15. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it. The date at the top of this page shows when they were last changed.
16. Law and courts
These terms are governed by the law of Scotland. If you are a consumer, you may bring proceedings in the courts of Scotland or of the part of the United Kingdom or the country where you live, and you keep the protection of any mandatory consumer laws of that country.
17. Language
These terms are available in English, German, French, Spanish and Italian. If there is any difference between the versions, the English version applies, except where the law of your country requires otherwise.