Questions, answered
The short version of the things people ask most: delivery, customs, load figures, adhesive hooks, currencies and returns.
Last updated 22 September 2026
Orders and delivery
Where do orders ship from?
From our supplier partners, who pack and dispatch orders for us. Your items may be sent from a country other than your own. We do not run a warehouse of our own. More in Shipping & delivery.
How long does delivery take?
Most orders are dispatched within 1–3 business days and typically arrive 7–20 business days later, depending on where you are and how quickly customs clears the parcel.
Will I pay anything extra on delivery?
Possibly. Your country may charge import VAT or sales tax, customs duty or a courier handling fee. These are not included in our prices. The Shipping page explains what to expect in the UK, the EU, the US and Canada.
Can I change or cancel my order?
Email us straight away. Until it is dispatched we can change the address or cancel the order and refund you in full. After delivery you still have 14 days to cancel: see Cancelling an order.
Load figures and fitting
What does “supplier-stated load” mean?
It is the maximum weight the manufacturer or supplier says the item can hold, under the wall condition printed next to it — usually solid brick, block or concrete with the fixings supplied. On a different wall the real figure can be much lower.
My walls are plasterboard. Can I still use these?
Often yes, but not with the plugs meant for solid walls. Plasterboard needs cavity fixings, and the weight it can hold depends on the board and the fixing. Our wall guide explains the difference.
Do adhesive hooks work on any wall?
No. Adhesive bases need clean, smooth, non-porous surfaces such as glazed tile, glass or sealed metal. They do not hold on wallpaper, textured paint or bare plaster, and removing them can lift paint.
Do you offer fitting or installation advice?
We do not fit items or give structural advice. Each item comes with the supplier's own instructions. If you are unsure what your wall is made of or what it can take, ask a qualified tradesperson.
Are the cabinet handles solid brass?
No. Items described as “brass-tone”, “chrome-tone” or “steel-tone” are zinc alloy with a plated finish in that colour. Materials are listed on every product.
Prices, currency and payment
Which currency will I be charged in?
The one shown at checkout. You can choose USD, EUR, GBP or CAD from the menu at the top of the page. See Payment for how those prices are set.
Why does the site change language and currency together?
Choosing German, French, Spanish or Italian sets euros as the starting currency. You can switch currency independently at any time.
Do you have discount codes?
No. When an item is reduced, the crossed-out price is the price it was on sale at on this site for at least the previous 28 days.
Returns
How long do I have to return something?
30 days from delivery for unused items, for any reason. Faulty or damaged items are always covered, and we pay the return cost. Details in Returns & refunds.
Where do I send a return?
Email us first. We send you the right return address, which may be in another country. Please do not post items to our registered office.
Anything else
Email support@ecghomeimprove.shop or call +44 7356922058. We reply within 1 business day.