Contact
One inbox and one phone line, answered by the people who run the shop. Here is how to reach us and what to include.
Last updated 22 September 2026
- support@ecghomeimprove.shop
- Phone
- +44 7356922058
- Hours
- Monday to Friday, 09:00–17:00 UK time
- Replies
- We aim to reply within 1 business day.
What to include
- Your order number, if you have one. It is in your confirmation email and in your account.
- For a damaged, faulty or wrong item: a photo of the item and, if possible, the parcel.
- For a question about fitting: the product code (for example HR-03) and what your wall is made of, if you know.
Returns
Please email us before sending anything back, so we can give you the right return address. Our registered office is not a returns address. See Returns & refunds.
Complaints
If something has gone wrong, email support@ecghomeimprove.shop with “Complaint” in the subject. We acknowledge complaints within 2 business days and aim to give you a full answer within 14 days. If you are not satisfied with our answer, reply and ask for it to be reviewed; the review is carried out by someone not involved in the original reply.
If you are in the UK you can also get free, independent advice from Citizens Advice. If you are in the EU, the European Consumer Centres Network can help with cross-border purchases.
Company details
ECG HOME is operated by ECG HOME IMPROVEMENTS LIMITED. Registration details are on the Legal information page.